Refund policy

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

By completing your purchase, you agree to our Shipping and Returns Policy.

Returns or refund requests based solely on customs duties, import taxes, or carrier-related international shipping delays will not be accepted, except where required by applicable law.

Customers are responsible for understanding their local import regulations before placing an order.

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.

To request a return, please contact us at info@yoochefwear.com.

Approved returns must be sent to:

YOOCHEF Kft.
Deák Ferenc u. 132
7122 Kakasd
Hungary

If your return request is approved, YOOCHEF will provide detailed return instructions, including the return address and return procedure.

Customers are solely responsible for arranging and paying for the return shipment unless the return is due to a manufacturing defect, a damaged product, or an error made by YOOCHEF.

Items returned without prior written authorization from YOOCHEF will not be accepted.

You can always contact us for any return question at info@yoochefwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

YOO'CHEF is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the order.

Original Packaging Requirement

The YOOCHEF premium gift box is considered an integral part of the product and is included in the purchase.

To be eligible for a return and a full refund, the product must be returned in its original condition, including the original YOOCHEF gift box, all original packaging materials, tags, inserts, and any accessories that were included with the order.

Returns without the original gift box, with damaged packaging, or with missing packaging components may be subject to a reduction in the refund amount where permitted by applicable law, or the return may not qualify for a full refund if the returned item is not in its original condition.

We recommend carefully opening and retaining the original packaging until you have decided to keep the product.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yoochefwear.com.

Return Shipping Costs

Unless the return is due to a manufacturing defect, a damaged product, or an error made by YOOCHEF, customers are solely responsible for arranging and paying for the return shipment.

YOOCHEF does not provide prepaid return labels and does not reimburse return shipping costs unless required by applicable law or where the return is due to a manufacturing defect, a damaged product, or an error made by YOOCHEF.

Original shipping charges are non-refundable unless otherwise required by applicable law.

The customer remains fully responsible for the returned parcel until it has been delivered to and accepted by YOOCHEF. We strongly recommend using a tracked and insured shipping service, as YOOCHEF cannot issue refunds for parcels that are lost, damaged, or not delivered during return transit.

Unauthorized Returns

Packages returned without prior written authorization from YOOCHEF may be refused or returned to the sender at the customer's expense.

YOOCHEF accepts no responsibility for unauthorized returns.

Customer Responsibility

The customer is responsible for ensuring that the returned product is securely packaged to prevent damage during transportation.

If a returned item arrives damaged due to inadequate packaging, the refund may be reduced or refused where permitted by applicable law.

Return Shipping Method

Customers are free to choose their preferred shipping carrier for approved returns.

YOOCHEF is not responsible for shipping rates, delivery times, customs procedures, or any additional charges imposed by the selected carrier.

Lost or Damaged Return Shipments

If a return shipment is lost, delayed, or damaged before it is received by YOOCHEF, the customer must resolve the matter directly with the shipping carrier.

YOOCHEF cannot issue refunds for returned items that are not successfully delivered to our return address.

Refused or Undeliverable Returns

If a return shipment cannot be delivered to YOOCHEF because of incorrect documentation, unpaid customs charges, incorrect shipping procedures, or any other reason attributable to the customer or the selected carrier, the return will not be considered completed and no refund will be issued until the product has been successfully received and inspected.

Inspection of Returned Items

All returned items are carefully inspected upon arrival.

Refunds will only be approved after the returned product has been inspected and confirmed to meet the conditions of this Return Policy.

If the returned product shows signs of use beyond what is reasonably necessary to inspect the product, contains odors, stains, damage, missing accessories, missing packaging, or is otherwise not returned in its original condition, the refund may be reduced where permitted by applicable law.

Refused Deliveries

If a customer refuses delivery of an order without prior approval from YOOCHEF, any shipping costs, return shipping costs, customs charges, duties, taxes, carrier fees, or other expenses incurred will be deducted from any eligible refund where permitted by applicable law.

Fraud Prevention

YOOCHEF reserves the right to refuse returns, refunds, exchanges, or cancel orders where fraudulent activity, abuse of our return policy, unauthorized payment, or suspicious behavior is reasonably suspected.

Processing Time

Please allow up to 5 business days after we receive your returned package for inspection and processing before a refund decision is made.

Return Authorization

Returns will only be accepted after receiving written return authorization from YOOCHEF.

Packages returned without prior authorization may be refused and returned to the sender.

Returned Packages

If a parcel is returned to YOO'CHEF because it was unclaimed, refused, undeliverable, or due to an incorrect shipping address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the parcel.

Shipping Risk

Once the order has been handed over to the shipping carrier, YOO'CHEF is not responsible for delays caused by the carrier, customs authorities, weather conditions, strikes, or other events beyond our reasonable control.

Returned Products

Returned items must be free from odors, perfume, smoke, pet hair, dirt, stains, washing, alterations, or any other signs of use beyond what is reasonably necessary to inspect the product.