Shipping policy
SHIPPING POLICY
Thank you for choosing YOO'CHEF.
By placing an order through our website, you acknowledge that you have read and agree to this Shipping Policy as well as our Terms of Service and Refund Policy.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing times may be extended during public holidays, peak seasons, promotional campaigns, inventory checks, or other periods of unusually high order volume.
Orders are processed only after payment has been successfully received and verified.
SHIPPING TIMES
Estimated delivery times are:
• Europe: 3–7 business days
• International: 5–10 business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on the destination, customs clearance, weather conditions, carrier operations, local holidays, or other circumstances beyond our reasonable control.
SHIPPING CARRIERS
We reserve the right to select the shipping carrier that we consider most appropriate for your destination unless a specific shipping service has been purchased.
TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number where available.
ADDRESS ACCURACY
Customers are solely responsible for providing complete and accurate shipping information.
YOOCHEF is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
If a shipment is returned to us because of an incorrect address, an unclaimed parcel, or refusal of delivery, any additional shipping costs required to resend the parcel shall be the responsibility of the customer.
CUSTOMS, IMPORT DUTIES AND TAXES
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in our product prices or shipping costs and remain the sole responsibility of the customer.
Customers are responsible for understanding and complying with the import regulations applicable in their country before placing an order.
DELIVERY DELAYS
YOOCHEF is not responsible for shipping delays caused by customs inspections, shipping carriers, severe weather, transportation disruptions, strikes, government actions, force majeure events, or any circumstances beyond our reasonable control.
LOST PARCELS
If a shipment is confirmed as lost by the shipping carrier, YOO'CHEF will work with the carrier to investigate the shipment before determining the appropriate resolution.
DAMAGED PARCELS
Customers should inspect their shipment immediately upon delivery.
If the package or product arrives damaged, customers should notify both the shipping carrier and YOO'CHEF as soon as reasonably possible and provide photographs of the packaging and the damaged product.
YOO'CHEF is not responsible for delays resulting from customs clearance procedures or import inspections in the destination country.
CONTACT
If you have any questions regarding shipping, please contact us:
info@yoochefwear.com